ISO 9001 is an international quality management system standard based on well-accepted quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. Adopting ISO 9001:2008 helps ensure consistency and a disciplined process approach to improvement.
Two fundamental differences between ISO 9001 and non-ISO quality systems are formal audits and corrective action systems. Rigorous internal and third-party audits determine whether the company’s processes are in control, and whether management regularly reviews results. The formal corrective action system enforces a disciplined approach to cross-functional root cause analysis of difficult problems.
SENS has maintained its ISO 9001 certification since becoming an early adopter of the system in 1996.