Our standard warranty covers repair or replacement of product that fails due to defects in materials or workmanship. Our EnerGenius IQ is covered for five years from date of shipment, the NRG and ECU for three years, and the rest of our charges and systems for two years from date of shipment.
- MicroGenius 3 years
- NRG 3 years
- ECU 3 years
- IQ 5 years
- PowerCab 2 years
- Spare parts 6 months
- All other products 2 years
We also offer optional field service coverage and extended coverage for NRG chargers; in addition to repair or replacement, the field service option covers your field service costs, up to the amount you paid for the charger.
We offer evaluation and repair services regardless of warranty status. Please contact technical support for an RMA prior to return, if possible before buying a replacement or taking a unit out of service. We will need the full model and serial number of the charger, type of batteries being charged, and a description of the problem. While our standard repair turnaround is under one week, we also keep a stock of refurbished units for emergency replacement.
We offer replacement parts and spare parts kits for all current SENS product lines; most are available in 1-5 business days, but in case of emergency we can usually ship same day or next day. Please provide the full charger model and serial number, and a description of the part. For printed circuit boards we will also need the type of batteries being charged. If you’re not certain what you need, or for possible warranty coverage, please contact technical support before ordering.While our chargers are designed for long service life, we do recommend stocking spare parts for critical applications or remote locations. Ask your sales or service representative for a list of recommended spare parts for your charger.
SENS normally provides support and repair service for 5 years after the date of obsolescence.